Returns Policy for Website Purchases
We guarantee a money back refund if you are not 100% happy with your purchase. Products will need to be returned to Trans-hold Systems Ltd in their original condition and packaging and with Trans-hold Systems packing slip. Notification of a return needs to be made to Trans-hold Systems within 5 days of receipt by you.
Once we have received the goods and ascertained that they and their packaging are still in a condition that they can be resold for full original retail price, you will receive a full refund less any courier and packaging charges. Any courier costs you incur to return product to us will not be refunded unless we have made an error. Courier costs are generally non refundable for undelivered, unclaimed or returned packages unless we have made an error.
We regret we cannot offer a refund or exchange for any products listed on the site http:// once the product has been used or tampered with, or if the packaging has been damaged to the extent that the item is no longer saleable for its original full price.
If there is any defect in the product on receipt, once opened, then it may be returned to us for exchange or a refund at that time. Please e-mail the us the items were supplied and advise us of the problem. We will inform you of what needs to be done to arrange the refund. You must make notification to them within 5 days of receipt.